Christmas box / gift policy
City ‘Christmas boxes’ policy prohibits solicitations
The City of Cape Town has instructed all staff members that approaching residents for ‘Christmas boxes’ and donations is against City policy.
The policy prohibits Solid Waste Management collection staff and other service personnel from asking residents for ‘Christmas boxes’ and ‘donations’.
If residents, however, believe that excellent service has been provided, they are at liberty to give a voluntary donation as a gesture of thanks and goodwill.
‘Problems have also arisen in the past where people posing as City staff have asked for money sometimes rudely and aggressively. They have also threatened that waste will not be collected if the demand is not met. The City will not tolerate such behavior,’ says the City’s Mayoral Committee Member for Utility Services, Councillor Ernest Sonnenberg.
Any incidents of intimidation by City staff can be reported to the call centre on 0860 103 089 between 08:00 and 16:30. Please ensure that you include the date, time, place and preferably a vehicle registration number, so that the culprits can be identified. The reports will be investigated immediately and, where residents are willing to testify, the City will prosecute offenders. If you know of outsiders posing as City officials, please report the matter to the South African Police Services.
Published by the City of Cape Town.
Christmas box policy – Postman
We received an enquiry from a resident regarding the postman who knocked on his door and said that the policy with regards to “Christmas boxes’ has been approved and that they are allowed to ask for a “Christmas box”.
When this was tested with the Postal Depot in Brackenfell, the Supervisor confirmed that they are not allowed to ask for anything, and that if they do receive something, it must be declared.
24 Hour CONTROL ROOM:
0860 123 VSC
0860 123 872
021-945 1180 (SJC Control Room)
073 647 3135
VCID OFFICE (8:30am - 4:30pm):
021 981 3303 firstname.lastname@example.org
Brackenfell Police Station:
021 980 5700
SAPS Sector 4 Policing (Vredekloof):
079 894 1427
(General, prepaid, loadshedding and faults)
0860 103 089
0860 103 054
CoCT Service Delivery Complaints
For All service delivery complaints make use of the C3 electronic Reporting System:
SMS 31373 (160 characters) or
Phone 0860 103 089
This C3 reporting system ensures that your contact is logged & a reference number will track progress.