Electricity meters to be renewed

We lodged an enquiry at the City to find out if the project to replace electricity meters are legitimate and received the following response: “I can confirm that the notices and the project referred to are legitimate. Electricity Services Department has embarked on a project to replace all proprietary end-of-life prepayment meters within the city’s supply area with a meter conforming to the latest vending and metering specifications. The tender for this project was awarded to Elex Khanyisa. The notices in question were issued to all consumers who will be affected.”

How can I be sure it is not a con-man trying to get access to my home? “Residents can also check with the Call Centre 0860 103 089 that the work was legitimate, because there have been reports of con-men trying to in the past to gain access to homes. The Call Centre and Liaison Officers are briefed where the meter changes are taking place and any queries in this regard. Meter changes are currently taking place in the Brackenfell (Ferndale, Arauna and Morgenster Hoogte) and in Kuilsriver area (Highbury, De Kui-len, Mabille Park, Brantwood, and Marinda Park). Notices will be delivered this week by the contractor in Kraaifontein, Scottsdene and Scottsville areas.”

Notice to replace PPM


0860 123 VSC
0860 123 872

021-981 2040

021-945 1180 (SJC Control Room)

073 647 3135

VCID OFFICE (8:30am - 4:30pm):
021 981 3303 manager@vredekloof.co.za

Brackenfell Police Station:
021 980 5700

SAPS Sector 4 Policing (Vredekloof):
079 894 1427

Power Failures:

(General, prepaid, loadshedding and faults)
0860 103 089

Water Services:
0860 103 054

CoCT Service Delivery Complaints

For All service delivery complaints make use of the C3 electronic Reporting System:


SMS 31373 (160 characters) or

Phone 0860 103 089

This C3 reporting system ensures that your contact is logged & a reference number will track progress.