Pre-paid electricity customers advised of vending system maintenance on 6/7 November

The City of Cape Town’s pre-paid electricity vending system will be shut down for essential maintenance between 21:00 on 6 November and 05:00 on 7 November 2013. This shutdown will disable all vending systems and will therefore also affect all purchases of electricity.

All consumers who fall within the City of Cape Town’s supply areas will not be able to purchase pre-paid electricity units during these hours. Consumers directly supplied by Eskom will not be affected.

The City would like to apologise for the inconvenience caused, however, due to unforeseen circumstances during the original upgrade, the required work could not be completed within the allotted time.

Consumers are encouraged to purchase all necessary electricity units beforehand to avoid being left in the dark.

Should residents wish to be updated on the progress of the upgrade, they are welcome to contact the Electricity Technical Operations Centre on 0860 103 089, or to send an SMS to 31220.



0860 123 VSC
0860 123 872

021-981 2040

021-945 1180 (SJC Control Room)

073 647 3135

VCID OFFICE (8:30am - 4:30pm):
021 981 3303

Brackenfell Police Station:
021 980 5700

SAPS Sector 4 Policing (Vredekloof):
079 894 1427

Power Failures:

(General, prepaid, loadshedding and faults)
0860 103 089

Water Services:
0860 103 054

CoCT Service Delivery Complaints

For All service delivery complaints make use of the C3 electronic Reporting System:

SMS 31373 (160 characters) or

Phone 0860 103 089

This C3 reporting system ensures that your contact is logged & a reference number will track progress.