Residents must not be intimidated into giving ‘Christmas boxes’

Residents are advised that the City of Cape Town has a policy that strictly forbids Solid Waste collection personnel and other service personnel from asking residents for ‘Christmas boxes’ and ‘donations’.

“Problems have also arisen where people posing as City staff have asked for money, sometimes rudely and aggressively. They have also threatened that waste will not be collected if the demand is not met. The City will not tolerate such behaviour from our own staff and have accordingly instructed all staff that soliciting for ‘Christmas boxes’ and donations is discouraged,” says the City’s Mayoral Committee Member for Utility Services, Councillor Shehaam Sims.

“If residents believe that excellent service has been provided, they are of course at liberty to give a voluntary donation to staff as a gesture of thanks and goodwill, but under no circumstances should they be approached or solicited for money. City staff are appropriately remunerated,” added Councillor Sims.

It would be appreciated if residents could report any incidents of intimidation by City staff to the Call Centre on 0860 103 089 during office hours, 08:00 – 16:30. Apart from the date, time and place, a vehicle registration number should be provided so that the culprits can be identified.

Such reports will be investigated immediately and, where residents are willing to testify, the City will be able to prosecute offenders. Should you be aware of outsiders posing as City officials, the matter should be reported to the South African Police Services.


Issued by: Integrated Strategic Communication and Branding Department, City of Cape Town

Media Enquiries: Councillor Shehaam Sims, Mayoral Committee Member: Utility Services, City of Cape Town, Tel: 021 400 1375 


0860 123 VSC
0860 123 872

021-981 2040

021-945 1180 (SJC Control Room)

073 647 3135

VCID OFFICE (8:30am - 4:30pm):
021 981 3303

Brackenfell Police Station:
021 980 5700

SAPS Sector 4 Policing (Vredekloof):
079 894 1427

Power Failures:

(General, prepaid, loadshedding and faults)
0860 103 089

Water Services:
0860 103 054

CoCT Service Delivery Complaints

For All service delivery complaints make use of the C3 electronic Reporting System:

SMS 31373 (160 characters) or

Phone 0860 103 089

This C3 reporting system ensures that your contact is logged & a reference number will track progress.